EuroEyes is the only provider to receive a „very good“ evaluation.

Eye Laser Clinic in „Mystery Test“


EuroEyes is the only provider to receive a „very good“ evaluation.


Hamburg, 26. May 2016 – It has just been announced that the Eye Laser Clinic Group EuroEyes is the only company to be awarded the top evaluation of „very good“ in a service provider test. The clinic group with it´s headquarters in Hamburg, scored top marks in almost all categories, in doing so beating it´s competitors. This survey into the quality of consulting at eye laser clinics was requested by n-tv and has been carried out by the German Institute for Service Quality (DISQ).


„Mystery Shoppers“ recognise excellent competence


The News Channel n-tv joined up with the German Institute for Service Quality (DISQ) to assess the service and consulting quality of the eye laser service providers. The winner of the four tested clinic groups was EuroEyes, who was the only clinic to be awarded the „very good“ quality certification. The testing procedure employed „mystery shoppers“ to extensively assess the clinics capabilities during 10 separate visits in the various locations of every service provider.


„We are very proud of this award“ was the response from Dr. med. Jørn S. Jørgensen, owner and clinical director of EuroEyes. „Providing a high quality consultation about refractive surgery is vital to us as the eyes of every patient are unique. It is only possible to provide the correct individual treatment for each patient by consulting them in detail about their individual requirements.“


The „mystery shoppers“ were most impressed with the service and consultation at EuroEyes, and reported the highest satisfaction. Of note was the observation by the examiners that the consultant was prepared to invest a lot of time in the consultation. Complete and correct answers were provided to a significant array of questions. The friendly doctors and supporting staff received outstanding praise. Price transparency was also commended.


„State-of-art“ laser technology with ReLEx smile


EuroEyes provides high quality medical care and the most modern solutions for the correction of the eye´s refractive error. The clinic group has now invested in the innovative ReLEx smile treatment method. This modern key-hole surgery of the cornea is considered a very safe eye laser treatment, and is carried out in the company´s clinics by „High Volume“ surgeons who each perform more than 1000 procedures each year. This minimally invasive treatment is even possible in people with dry eyes, as the corneal incision is significantly smaller than in the past, which protects more corneal nerves during the treatment.


The link to the n-tv report (in Germany) is available on the EuroEyes website