Hamburg, 26. May 2016 – It has just been announced that the Eye Laser Clinic Group EuroEyes is the only company to be awarded the top evaluation of „very good“ in a service provider test. The clinic group with it´s headquarters in Hamburg, scored top marks in almost all categories, in doing so beating it´s competitors. This survey into the quality of consulting at eye laser clinics was requested by n-tv and has been carried out by the German Institute for Service Quality (DISQ).
„Mystery Shoppers“ recognise excellent competence
The News Channel n-tv joined up with the German Institute for Service Quality (DISQ) to assess the service and consulting quality of the eye laser service providers. The winner of the four tested clinic groups was EuroEyes, who was the only clinic to be awarded the „very good“ quality certification. The testing procedure employed „mystery shoppers“ to extensively assess the clinics capabilities during 10 separate visits in the various locations of every service provider.
„We are very proud of this award“ was the response from Dr. med. Jørn S. Jørgensen, owner and clinical director of EuroEyes. „Providing a high quality consultation about refractive surgery is vital to us as the eyes of every patient are unique. It is only possible to provide the correct individual treatment for each patient by consulting them in detail about their individual requirements.“
The „mystery shoppers“ were most impressed with the service and consultation at EuroEyes, and reported the highest satisfaction. Of note was the observation by the examiners that the consultant was prepared to invest a lot of time in the consultation. Complete and correct answers were provided to a significant array of questions. The friendly doctors and supporting staff received outstanding praise. Price transparency was also commended.
„State-of-art“ lasertechnology with ReLEx smile
EuroEyes provides high quality medical care and the most modern solutions for the correction of the eye´s refractive error. The clinic group has now invested in the innovative ReLEx smile treatment method. This modern key-hole surgery of the cornea is considered a very safe eye laser treatment, and is carried out in the company´s clinics by „High Volume“ surgeons who each perform more than 1000 procedures each year. This minimally invasive treatment is even possible in people with dry eyes, as the corneal incision is significanly smaller than in the past, which protects more corneal nerves during the treatment.
The link to the n-tv report (in german) is available on the EuroEyes website www.euroeyes.de.
Facts about EuroEyes
EuroEyes is the largest independant clinic group for eye surgery in Germany, and has offered the full spectrum of refractive surgey options for over 25 years. Dr. Jørn S. Jørgensen, owner and clinical director of EuroEyes, is one of Germany´s most revered eye specialists. EuroEyes realises people´s dream of a spectacle and contact lens free life by employing „state-of-the-art“ laser and lens treatments, and is leading the implementation of the ReLEx smile laser eye surgery method. People over 45 with presbyopia are treated with trifocal lens implants to permanently correct their vision at all distances near and far, EuroEyes has implanted the most trifocal lenses worldwide, and has the experience and competence this brings with it.
EuroEyes patient´s are treated by highly specialised experienced doctors who carry out at least 1000 independant operations a year (so-called high volume surgeons). Six EuroEyes doctors have been recognised for years in the magazine Focus´list of the best german doctors.